About Diagnostic Imaging Consultations

Veterinary teleradiology is the transmission of a pet’s diagnostic images (radiographs, ultrasounds, contrast studies, CT, and MRI) for the purpose of consulting with a Board Certified Veterinary Radiologist. The complex nature of many veterinary disease processes can require the use of multiple or specialized imaging studies which warrants a radiologist’s knowledge and experience. Telemedicine improves the pet’s medical care by allowing a radiologist to remotely provide services without actually having to be at the location of the pet. Veterinarians from across the country request consultations through our telemedicine service. Our radiologists consult on and interpret hundreds of imaging studies from veterinarians wanting to team with specialists to provide a more thorough diagnostic and treatment plan for their patients. Our radiologists seek recommendations from our in-house cardiologist, internists, oncologists, surgeons, and criticalists to devise an individualized treatment plan for each pet. Referring veterinarians can also contact our radiologists by telephone to discuss cases and referrals to our hospital. This puts GCVTelemedicine on the cutting edge of remote health care delivery. GCVTelemedicine also provides access for our referring veterinarians to diagnostic imaging consultations from a multi-disciplinary specialist hospital.

Services Provided for Companion Animal and Exotics

Routine Studies
Radiographs
Contrast Studies
Ultrasounds
AAHA Certificaiton

Advanced Studies
Computed Tomography (CT)
Magnetic Resonance (MRI)
Fluoroscopy
Nuclear Scintigraphy

Turn Around Time

Routine
24 hours when submitted between operational hours.
STAT: 30min-1 hour (additional fee applied)
An additional case of a like modality within a 24 hour period on the same patient is at no additional charge.

Advanced
24 hours when submitted between operational hours.
STAT: 2 hours (additional fee applied)
An additional case of a like modality within a 24 hour period on the same patient is at no additional charge.

Hours of Operation

Online Case Submission
Monday-Saturday
8:00am – 6:00pm (CST)

Technical  Support
Monday-Saturday
8:00am – 6:00pm (CST)

Imaging & File Submission

Diagnostic Images
Digital imaging in DICOM format can be sent directly to our server. Our technical support team will be happy to help set hospital equipment to do this.

 Non DICOM format imaging can be attached directly to the imaging request similar to attaching an image to an email. Once DICOM images are submitted, login to your GCVTelemedicine account and complete a request for Diagnostic Imaging Consultation on the patient.

Files
Patient's medical records and laboratory results can be uploaded directly to the consult in an easy-to-use upload format.

FAQ

Q: Will there be an additional charge if I need to submit additional images or lab work?
A: If additional images of the same modality are submitted within a 24 hour period on the same patient, there is no additional charge. If images of the same modality are submitted after 24 hours, a new submission fee will be charged. If additional history, images, or lab work is needed for the request and the request has already been submitted, please e-mail the additional information to support@gcvtelemed.com. Our support staff will make sure the radiologist on call receives the additional information.

Q: The radiologist recommended a barium series after I submitted routine radiographs. Will I be charged for the contrast study in addition to the routine radiographs?
A: Yes. A contrast study and a radiograph study are two different modalities.

Q: Does GCVTelemedicine offer 24/7 service?
A: Not at this time. Our hours of operation are from 8am to 6pm CST, 7 days a week including holidays. This does not preclude you from submitting cases 24/7.

Q: How do I attach radiographs after I have already submitted the request ?
A.: You may resubmit the request with the full details filled in and attach the images. It is important to include the patients’ medical history on the corrected case so that the final report is complete for a medical record; thus, your previous submission will be deleted. You may also email the images to support@gcvtelemed.com and let our staff know that the images were intended for the patient’s request. Our staff will see to it that the images get to the correct location.

Q: I have hard copy films that I need read out STAT. How do I get them to you faster?
A: Our technical support team can instruct your staff how to digitize hard copy films.

Q: I just got digital radiography for my clinic. How do I get set up to send the images?
A:  When the images are ready to be sent, contact our technical support team: 713.579.2568. They will be able to remotely assist you in setting up your system, or will walk through the account set up on our website. 

Q: Do you offer radiographic imaging education materials for my hospital staff?
A: YES! Our support team is able to provide your clinic with a complementary poster describing how to obtain diagnostic radiographs. Please e-mail us at info@gcvtelemed.com along with the address in which you wish to receive the poster.